Only Available in Noida
Missing the taste of home? Order lovingly cooked meals from verified home chefs, delivered on time.
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Refund Policy
1.1 Orders placed through the Platform are subject to acceptance by the respective Home Chef. Order confirmation will be communicated via the Platform.
1.2 Payments must be made through the Platform using the approved payment gateways. The Company may charge a service or facilitation fee which will be disclosed at the time of order placement.
1.3 The Company does not process or store your payment information. All transactions are securely handled by third-party payment processors.
1.4 Orders cannot be cancelled or modified once confirmed, unless specifically allowed by the Home Chef. Refunds are granted solely at the discretion of the Home Chef.
1.5 The Company is not responsible for delays, non-delivery, or cancellation of orders arising due to the actions or omissions of the Home Chef
1.6 In the event of any dispute arising from an order, including but not limited to quality, quantity, or delivery time, the Company shall not be deemed a party to such dispute and shall bear no liability thereof. Users are advised to directly resolve such issues with the concerned Home Chef, save and except where the Company, at its sole discretion, elects to intervene for facilitative purposes.
1.7 The User acknowledges and agrees that once an order is confirmed, the corresponding payment is deemed to be held in escrow by the third-party payment processor until completion of delivery, after which it is released to the Home Chef in accordance with the applicable disbursement cycle.
1.8 Any promotional offers, discounts, or credits offered on the Platform are non-transferable, non-encashable, and subject to such terms as may be prescribed by the Company from time to time. Misuse of such promotional benefits shall render the same void ab initio and may result in suspension or termination of the User's access to the Platform.
1.9 The Company reserves the right to suspend or cancel any order, in whole or in part, at its sole discretion and without incurring any liability, in cases where fraudulent, illegal, or suspicious activity is suspected, or where required by law or regulatory authorities.
1.10 Any refund, whether full or partial, if processed by the Home Chef or through the Platform, shall be subject to deduction of applicable charges, including but not limited to transaction fees, facilitation fees, or cancellation charges, unless otherwise waived by the concerned parties.
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